Villa Loyola is looking for a reservation, reception and greeting clerk.

Responsibilities

Le préposé/préposée à la réception est au « cœur » des activités de la Villa. It provides initial contact, services during the stay and final contact with customers. It helps build customer loyalty. Responsibilities are :

  • Perform tasks directly related to customer stays. More specifically, it handles reservations, arrivals, departures, stays and customer information;
  • Update the Villa’s reservation and activity calendars;
  • Provides information and services to customers by telephone, e-mail or letter;
  • Work closely with other departments (catering, maintenance, administration, service providers, etc.);
  • Make sure the reception area is tidy and presentable, with all the necessary stationery and equipment;
  • Perform other receptionist duties such as filing, photocopying, transcription and faxing;
  • Invoicing and collection ;

The following skills and qualities :

The attendant is the establishment’s ambassador to customers. As such, he or she must have exemplary presentation, good written and oral expression, and courtesy at all times. He’s a good listener and service-oriented. Availability and perfect discretion are among his qualities. In addition, he or she will have the following skills and qualities:

  • Excellent reception and service skills to build customer loyalty;
  • Excellent commercial sense to propose the establishment’s services;
  • Organized, he will be reliable and diplomatic to overcome any situation;
  • Good knowledge and intermediate skills in Microsoft Word and Excel
  • Very good presentation, it’s the image of the establishment it represents;
  • Diplomacy and negotiation skills;
  • Fluent in written and spoken French and English;
  • Fluency in other foreign languages is an asset;
  • University or college education in a discipline relevant to the duties to be performed;
  • This job requires flexibility in terms of availability, as he may be called upon to work weekdays or weekends;

Conditions

  • Full-time, competitive market salary. Employee benefits and pension funds. Other conditions, in private message.